Privacy Policy

1. Introduction

KoinSave is committed to protecting your privacy. This Privacy Policy outlines how we handle your information when you use our website, mobile app, or other services.

2. Information We Collect

Personal Identification Information: Name, phone number, email address, BVN, NIN, address, and date of birth.

Financial Information: Bank account details, transaction history, wallet balance, and card usage.

Technical Data: IP address, device type, operating system, browser type, and app usage logs.

Location Data: Device GPS and network location (if permitted).

3. How We Use Your Information

• To verify your identity and comply with KYC/AML regulations.
• To process transactions and manage your account.
• To send updates, security alerts, and support messages.
• To improve service functionality and user experience.
• To detect fraud, unauthorized access, or abuse of services.

4. Legal Basis for Processing

• Consent: When you opt in to use specific features or receive communication.
• Contract: To provide our core services (e.g., wallet, savings).
• Legal Obligation: For compliance with regulatory requirements (e.g., CBN, NDIC, EFCC).
• Legitimate Interest: To monitor and improve platform performance.

5. Data Sharing & Disclosure

• We do not sell your data.
• We share necessary data with trusted third parties (e.g., banks, payment processors, KYC providers) to deliver services.
• We may disclose information if required by law or court order.

6. Data Retention

We retain your data as long as your account is active and for a reasonable period thereafter for legal, accounting, and regulatory purposes.

7. Cookies & Tracking Technologies

• We use cookies to improve user experience, track preferences, and collect usage data.
• You can manage cookie settings in your browser or device.

8. Your Rights

• Access: Request a copy of your personal data.
• Correction: Request updates to inaccurate information.
• Deletion: Request account and data deletion (subject to legal limitations).
• Objection: Withdraw consent or object to certain processing activities.
• Portability: Request your data in a structured digital format.

9. Data Security

• We use industry-standard security measures, including SSL encryption, firewalls, and tokenization.
• Access to data is limited to authorized personnel and partners only.

10. Children's Privacy

• KoinSave does not knowingly collect data from children under 18.
• If you believe a child has provided personal data, please contact us for immediate removal.

11. International Transfers

If data is transferred outside Nigeria, we ensure it is protected under appropriate safeguards and compliant with data protection laws.

12. Changes to this Policy

• We may update this Privacy Policy periodically.
• Changes will be posted on our website/app and, where appropriate, communicated to you via email.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@koinsave.co